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The Challenge

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How can we improve sanitation and better manage human waste in low-income urban communities? Read the challenge brief

Realisation

Clean Team Customer Feedback

September 20, 2011, 03:18PM


While one of our students was out in Ghana he made us a great video about the trial. Hear from our first customers what they feel about how the project is going.

Related stories:

Finally the time has arrived when the Uniloo team will get to test their business model and the idea of an in-home portable toilet during a 6 month trial...




This was a very interesting part of starting up the trial, teaching people about sanitation and good hygiene who had little education in the area before...




We now had reached a point where everything was coming together; we had our uniforms, payments books and staff. A challenge we did not envisage was trying to find an old shipping container to store our items at the waste collection site...

The day finally arrived when the first loo was going to be installed. This turned out to be much more of a challenge than we could ever imagine; finding a time when people are home and ready to receive the toilet was not easy...


Comments

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February 09, 2012, 01:00AM
Very cool!
December 10, 2011, 08:29PM
Congratulations! A very successful and well executed solution. Great work!
December 10, 2011, 07:13AM
Really interesting project! Like Long, I'm wondering about pricing of the service and how you plan to maintain the support of the service technicians over time. How are they compensated, and who are they employed by? It seems to me that the ability to sustain maintenance and support for the service will be key to long-term adoption and success.
December 08, 2011, 01:20PM
Very interesting. And inspiring. Whilst there are some many high tech innovations happening these examples of participatory community based initiatives that deal with basic human rights are essential. Sadly my bandwidth in Harare is making it difficult to view the video so I went to the ghanasan blog and had a read. I really liked the lessons learned/tips section and also the illustrations about how to used the toilets.

In Zimbabwe public toilets were built at numerous shopping/trading centers. However these have all been shut down (padlocked closed) largely because the local authority hasn't been able to provide water to service the toilets. So instead of becoming a health hazard, access has been denied, but no alternatives have been put forward. This leaves the large vendor communities that trade near commercial shopping areas without toilet facilities. I'm hoping that links between the private sector and local government will see the introduction of water deliveries so that people can use these toilets again.

But this example in Ghana provides good food for thought.
November 30, 2011, 09:36AM
Very creative product. Want to learn more how much does people have to pay per month? And the installment fee? In Cambodia, less than 40% of households have toilet. This product may be a good solution for Cambodian as it doesn't need large space.
November 11, 2011, 04:02AM
Great Project!
September 28, 2011, 10:41PM
This is great to see, I remember writing everything and participating in the collaboration of this challenge. Good work and keep up the follow-up!
Meena Kadri's reply to Sarah Selim's comment
October 03, 2011, 05:39AM
And we remember your enthusiastic participation too, Chris! Hope you'll be swinging by to join us for more collaboration on social good real soon.
Haiyan Zhang's reply to Sarah Selim's comment
September 22, 2011, 04:56PM
So nice to see simple ideas making a dramatic different in people's lives. Interesting enough, many users talk about the service aspect of the idea, how it's great to have someone come to their homes and clean the toilet.
Nathan Waterhouse's reply to Sarah Selim's comment
September 22, 2011, 11:05PM
Interesting comment Walter, to build on Haiyan's point, I guess sometimes innovation is all about the context, timing, and implementation. Which in this case seems to be creating some impact. Plus as Haiyan mentions it's the service layer and the overal business model that makes sense for the people it serves.
Walter Aprile's reply to Sarah Selim's comment
September 26, 2011, 12:44PM
hi Nathan, hi Haiyan... Ivreans everywhere! I did not manage to find information about the business model though, nor what happens to the waste after it has been collected. I am sure it is there.
September 22, 2011, 09:10PM
Congrats to everyone from the local Kumasi community, Clean Team, Kumasi Metropolitan Assembly, WSUP, Unilever, IDEO, OpenIDEO, Cranfield University, and everyone else that was involved in getting to this promising point! Excited about the trial progress and the potential 2012 launch for this social enterprise =).
September 22, 2011, 04:51PM
It is nice to see how all aspects of the product interaction cycle benefits the community. It integrates nicely with rural economies creating employment and providing a low cost fertilizer source.
September 22, 2011, 02:41PM
It's these impact stories that make us all proud - congrats to Unilever and the whole community
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